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My Account

Manage your AthiNet service.

Payments, upgrades and support in one place. A self-service customer portal is on the way — for now our team handles account changes directly.

Pay your subscription

Renew with M-Pesa using STK Push, Paybill or Till. Reconnection is automatic once payment is confirmed.

Payment options

Upgrade your package

Need more speed for streaming, remote work or extra devices? Move to a higher plan at the start of your next cycle.

Compare packages

Report a fault

Slow speeds, no connection or router trouble — our local team handles most issues on the first call.

Contact support
Have your account number or the phone number used at signup ready when you call +254 705 605 922 or chat with us on WhatsApp. Customer support available 24/7.

Payments

Pay with M-Pesa.

Billing built for how Kenya actually pays. Choose STK Push, Paybill or Till and keep your connection running without a trip to the bank.

Get Connected

Account activation follows payment confirmation. Where automatic activation is enabled on your service, your session is restored as soon as the payment is confirmed.

  • M-Pesa STK Push

    Enter your M-Pesa number and approve the prompt on your phone — no codes to remember.

  • Paybill

    Pay by Paybill using Your AthiNet account number as the account number. Paybill details are shared on your invoice.

  • Buy Goods (Till)

    Till payments are available for hotspot and walk-in customers. Till details are shared on your invoice.

  • Fast confirmation

    Payments are confirmed against your account and reflected on your statement once received.